Robert Clegg: Business Process Automation

Welcome to the Robert Clegg blog. The success of business process automation depends on how well business processes are aligned with business goals. BPA can be a standalone solution but it can also be part of a bigger initiative, like business process improvement, reengineering and management. Look for processes that are repeatable, need to beContinue reading “Robert Clegg: Business Process Automation”

A Holistic Approach to Customer Experience

How many times have you heard that statement before and actually believed it?
My guess… not that often. In today’s blog, Rob Clegg talks about a holistic approach to customer experience and it all starts with the customer journey.

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