Robert Clegg: Business Process Automation

Welcome to the Robert Clegg blog. The success of business process automation depends on how well business processes are aligned with business goals. BPA can be a standalone solution but it can also be part of a bigger initiative, like business process improvement, reengineering and management. Look for processes that are repeatable, need to beContinue reading “Robert Clegg: Business Process Automation”

A Holistic Approach to Customer Experience

How many times have you heard that statement before and actually believed it?
My guess… not that often. In today’s blog, Rob Clegg talks about a holistic approach to customer experience and it all starts with the customer journey.

Introduce Yourself (Example Post)

This is an example post, originally published as part of Blogging University. Enroll in one of our ten programs, and start your blog right. You’re going to publish a post today. Don’t worry about how your blog looks. Don’t worry if you haven’t given it a name yet, or you’re feeling overwhelmed. Just click theContinue reading “Introduce Yourself (Example Post)”

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